It would make Brno more visible and attractive for foreign investors. The number of flights and destinations from Brno Airport is something that also could improve. This is a key contributor for ease of doing business. Whenever feasible, to favor the shortest timelines to issue an Employee card. What could the city municipality do to improve life in Brno for employees of multinational companies? Sometimes they miss their social life in Brno restaurants and the café scene are rapidly improving, and I have heard many positives about the public transportation, and also about Czech people who try to help even when they don’t understand English. They still miss interaction in their language. Still, is there anything your international employees miss here? And out of the working hours be friends, too.īrno is becoming very international. I think it is relatively easy for them to come together and work as a team. There are differences coming out of different mind sets, but most employees are roughly the same age and tend to have similar views on things. I have never worked in a multinational company like AT&T. This is something we admire when we are sourcing the talents but it is a risk we have to manage. And if they don’t have a substantial connection to Brno they don’t mind working in Slovakia, Poland, Switzerland, Germany or the UK. Our employees are at the very beginning of their careers and of course get attracted by other opportunities. But of course there also are foreigners who make friends here or even start a family and most probably won’t leave Brno. The majority of employees who leave AT&T come from outside of the Czech Republic. One of the situations we face is that they are very mobile. I haven’t heard any strong cons as to why not come to Brno.ĭoes employing people from other nations present any challenges ? Then there is the Brno Expat Centre that helps workers to quickly feel at home and make connections. Its assets are size, reasonable cost of living and rich social life. What do you think attracts people to Brno?īrno is an attractive location. We truly believe our clients benefit from the diversity of the workforce here in Brno. We have about 10 to 15 new joiners from outside the Czech Republic on a monthly or bimonthly basis, in addition to our local hires.Įvery nationality has its own place in our team it helps deliver the most suitable solutions. We have employees representing more than 40 nationalities, mainly from within the EU but also from India, Australia, the US and Latin America. It is the task of the agent to establish the root cause and then work with colleagues to provide a solution.
#HR ONE STOP ATT SOFTWARE#
Is the problem caused by an out-dated software? Are there any software adjustments needed? One of our agents reviews it and decides whether it can be resolved in an automated way or other people need to be involved in the investigation. For example, if a device stops working in a corporation they submit a ticket to AT&T. You would start working with our customers. So your team members could be in India, the UK or US. You would come to the office and work with colleagues who would either be part of a locally present or globally dispersed team. Your day could start at 9 am or 2 pm or even 10 pm, depending on whether you work in a shift or non-shift operation. If I worked for AT &T what would my day look like? The main focus in Brno is customer services by way of technical support. They improve tools used by other AT&T teams and clients. We have a few small teams focusing on software development. Is it mostly customer services or do you also develop software in Brno?
Since the service support centre in Brno was established in 2008, we have been primarily focused on networking connectivity for European customers. What do your employees do specifically in Brno? From voice, to data, to video, to the Internet of Things – we have provided, and expect to provide, the leading edge of communications. Today, we’re connecting consumers and businesses across the globe. That was the foundation of the company that would become AT&T, which is now one of the largest communications companies in the world. In 1876, Alexander Graham Bell invented the telephone. How would you describe the business AT&T does globally to someone without a clue?
#HR ONE STOP ATT FREE#
If he has any free time available, he enjoys new technology gadgets, spending time with his family and reading. As a member of the AT&T HR team he helped to overcome the company’s rapid growth phase in the recent few years. He studied law and management and started his career in the area of recruitment. Jakub Kovalský is the HR Country Manager at AT&T Global Network Services Czech Republic.
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